Compare USAN IVR and Cloud Contact Pro - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Cloud Contact Pro?

USAN IVR is more expensive to implement (TCO) than Cloud Contact Pro, and USAN IVR is rated higher (89/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. West Unified Communications

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Who is more expensive? USAN IVR or Cloud Contact Pro?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Cloud Contact Pro.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared USAN IVR Vs. Cloud Contact Pro based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Cloud Contact Pro's target customer size include: Medium and large size businesses.