Compare USAN IVR and CloudCall - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or CloudCall?

USAN IVR is more expensive to implement (TCO) than CloudCall, and USAN IVR is rated higher (89/100) than CloudCall (81/100). CloudCall offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Cloudcall Group

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Who is more expensive? USAN IVR or CloudCall?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and CloudCall.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. CloudCall price starts at $15 per user/month , When comparing CloudCall to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than CloudCall.

Which software includes more/better features?

We've compared USAN IVR Vs. CloudCall based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, Customers of the software include small and medium businesses as well as large enterprises.