Compare USAN IVR and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or CXM Recording?

USAN IVR is more expensive to implement (TCO) than CXM Recording, and USAN IVR is rated higher (89/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. CXM

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? USAN IVR or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and CXM Recording and Quality Monitoring.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared USAN IVR Vs. CXM Recording based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

USAN IVR's typical customers include: Small business, Large business, Creedenz CXM is best suited for small business and medium business in the healthcare sector.