Compare USAN IVR and DialMyCalls - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or DialMyCalls?

USAN IVR is more expensive to implement (TCO) than DialMyCalls, and USAN IVR is rated higher (89/100) than DialMyCalls (77/100). USAN IVR offers users more features (3) than DialMyCalls (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. OnTimeTelecom

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

OnTimeTelecom: OnTimeTelecom found its inception after company founder David Batchelor launched WakeUpLand, one of the first internet based wake up call services. Over the years as WakeUpLand continued to grow, the company branched out and started DialMyCalls, a voice broadcasting service. With WakeUpLand handling thousands of wake up calls a year and DialMyCalls...

Who is more expensive? USAN IVR or DialMyCalls?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and DialMyCalls.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. DialMyCalls price starts at $6.74 per month , When comparing DialMyCalls to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than DialMyCalls.

Which software includes more/better features?

We've compared USAN IVR Vs. DialMyCalls based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

DialMyCalls: We are still working to collect the list of features for DialMyCalls.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and DialMyCalls's target customer size include: Small, medium and large size businesses.