Compare USAN IVR and ExactCall - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or ExactCall?

USAN IVR is more expensive to implement (TCO) than ExactCall, and USAN IVR is rated higher (89/100) than ExactCall (79/100). USAN IVR offers users more features (3) than ExactCall (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. KomBea Corp.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

Who is more expensive? USAN IVR or ExactCall?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and ExactCall.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software.

Bottom line: USAN IVR is more expensive than ExactCall.

Which software includes more/better features?

We've compared USAN IVR Vs. ExactCall based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

ExactCall: We are still working to collect the list of features for ExactCall.

Target customer size

USAN IVR's typical customers include: Small business, Large business, Customers of the software include small and medium businesses as well as large enterprises.