Compare USAN IVR and FrontSpin - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or FrontSpin?

USAN IVR is more expensive to implement (TCO) than FrontSpin, and USAN IVR is rated higher (89/100) than FrontSpin (83/100). FrontSpin offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. TalkCycle LLC (DBA FrontSpin).

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

TalkCycle LLC (DBA FrontSpin).: FrontSpin is the most innovative and effective sales communication software on the market. Our cloud-based system and power dialer helps you engage with more prospects and customers in less time, closing more deals and accelerating sales. FrontSpin is backed by a top-tier team of SaaS/cloud, communications, and UI experts from some of Silicon Vall...

Who is more expensive? USAN IVR or FrontSpin?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and FrontSpin.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. FrontSpin price Has a free version , When comparing FrontSpin to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than FrontSpin.

Which software includes more/better features?

We've compared USAN IVR Vs. FrontSpin based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

FrontSpin: Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center, Contact Management.

Target customer size

USAN IVR's typical customers include: Small business, Large business, The general classifications of the users of FrontSpin are the individuals engaging in wide range of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and are taking advantages of the benefits coming from IT, data and web hosting and information-related services sector, mainly with the contact center management.