Compare USAN IVR and Parakeet - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Parakeet?

USAN IVR is more expensive to implement (TCO) than Parakeet, and USAN IVR is rated higher (89/100) than Parakeet (84/100). Parakeet offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Parakeet Communications

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.

Who is more expensive? USAN IVR or Parakeet?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Parakeet.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Parakeet price starts at $15 per user/month , When comparing Parakeet to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Parakeet.

Which software includes more/better features?

We've compared USAN IVR Vs. Parakeet based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Parakeet's target customer size include: Small, medium and large size businesses.