USAN IVR Vs Pipedrive (Oct 2020)

USAN IVR Vs. Pipedrive: Which is better?

Shlomi Lavi / Oct 24, 2020

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Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a highly available and scalable carrier-grade infrastructure USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. From the cloud, our family of products can unify communications, integrate software, consolidate data and coordinate processes—saving your company CAPEX and OPEX by eliminating hardware and operations costs. The end result is a 24x7x365 multi-channel presence, lower customer churn, better service levels and improved business intelligence.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managing sales. We have offices in San Francisco, CA and Tallinn, Estonia. And we are proud to be part of AngelPad alumni.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for USAN IVR TCO and Pipedrive total cost to help with the total cost of ownership calculation.

USAN IVR price Starting from $1,000 per license , on a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Pipedrive price Starting from $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Pipedrive.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared USAN IVR Vs. Pipedrive based on some of the most important and required Call Center features.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support, ..
Pipedrive list of features include the following: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

USAN IVR's typical customers include: Small business, Large business, Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.