Compare USAN IVR and VoiceGuide IVR - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or VoiceGuide IVR?

USAN IVR is more expensive to implement (TCO) than VoiceGuide IVR, and USAN IVR is rated higher (89/100) than VoiceGuide IVR (76/100). VoiceGuide IVR offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Katalina Technologies Pty Ltd.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? USAN IVR or VoiceGuide IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and VoiceGuide IVR.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared USAN IVR Vs. VoiceGuide IVR based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.