Compare USAN IVR and ReadyMode - Dec 2022

Shlomi LaviShlomi Lavi / Dec 12, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - USAN IVR or ReadyMode?

USAN IVR is more expensive to implement (TCO) than ReadyMode, and USAN IVR is rated higher (89/100) than ReadyMode (87/100). ReadyMode offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. XenCALL

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

Who is more expensive? USAN IVR or XenCALL Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and XenCALL Predictive Dialer.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. XenCALL Predictive Dialer price starts at $125 per license/month , When comparing XenCALL Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR cost is around the same cost of XenCALL Predictive Dialer.

Which software includes more/better features?

We've compared USAN IVR Vs. ReadyMode based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

XenCALL Predictive Dialer: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees).



USAN IVR

ITQlick rating
(3.2/5)

starts at $1,000 per license

USAN IVR is a Cloud-based Call Center Software that enables its users to set up an omnichannel IVR system to bolster customer service experience.

Categories: Call Center.

ReadyMode

ITQlick rating
(4/5)

starts at $125 per license/month

ReadyMode is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries.

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

Compare specifications

Compare features

USAN IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

XenCALL Predictive Dialer: 5 Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
USAN IVR
ITQlick rating
3.2/5
Score
89/100
Pricing
6.2/10
License pricing
$1,000 per license
Functionality
4
Compare
ReadyMod...
ITQlick rating
4/5
Score
87/100
Pricing
6/10
License pricing
$125 per license/month
Functionality
15
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.