Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - UseResponse or Pipedrive?
UseResponse is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than UseResponse (79/100). UseResponse offers users more features (8) than Pipedrive (4).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
UserScape, Inc. Vs. Pipedrive
UserScape, Inc.: Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? UseResponse or Pipedrive?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UseResponse and Pipedrive.
UseResponse price starts at $1,490 per year , On a scale between 1 to 10 UseResponse is rated 4, which is lower than the average cost of Help Desk software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: UseResponse is more expensive than Pipedrive.
Which software includes more/better features?
We've compared UseResponse Vs. Pipedrive based on some of the most important and required Help Desk features.
UseResponse: Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Remote Control Access, Reporting, Self Service Portal.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
UseResponse's typical customers include: Small, medium and large size businesses, Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.