Compare UseResponse and Salesforce CRM - Apr 2024
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - UseResponse or Salesforce CRM?
UseResponse is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than UseResponse (79/100). Salesforce CRM offers users more features (21) than UseResponse (8). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
UserScape, Inc. Vs. Salesforce.com
UserScape, Inc.: Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? UseResponse or Salesforce?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UseResponse and Salesforce.
UseResponse price starts at $1,490 per year , On a scale between 1 to 10 UseResponse is rated 4, which is lower than the average cost of Help Desk software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: UseResponse is more expensive than Salesforce.
Which software includes more/better features?
We've compared UseResponse Vs. Salesforce CRM based on some of the most important and required Help Desk features.
UseResponse: Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Remote Control Access, Reporting, Self Service Portal.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
UseResponse's typical customers include: Small, medium and large size businesses, Salesforce is optimal for people as well as companies.
Salesforce CRM
starts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemoCompare specifications
UseResponse Specifications
ITQlick Score: | 79/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> UseResponse review |
Company: | UserScape, Inc. |
Pricing: | starts at $1,490 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | UseResponse review, UseResponse pricing, UseResponse alternatives |
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Compare features
UseResponse: 8 Features
Salesforce: 21 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.