Compare Uservoice Feedback Site and Freshdesk - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Uservoice Feedback Site or Freshdesk?

Uservoice Feedback Site is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Uservoice Feedback Site (74/100). Freshdesk offers users more features (10) than Uservoice Feedback Site (2). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Uservoice Vs. FRESHDESK INC.

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Uservoice Feedback Site or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Uservoice Feedback Site and Freshdesk.

Uservoice Feedback Site price starts at $499 per month , On a scale between 1 to 10 Uservoice Feedback Site is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Uservoice Feedback Site cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared Uservoice Feedback Site Vs. Freshdesk based on some of the most important and required Help Desk features.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.