Compare Vanilla and SAP CRM: Web Channel - Jun 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Vanilla or SAP CRM: Web Channel?

Vanilla is more expensive to implement (TCO) than SAP CRM: Web Channel, and Vanilla is rated higher (83/100) than SAP CRM: Web Channel (57/100). Vanilla offers users more features (3) than SAP CRM: Web Channel (2).

Looking for the right Online Community solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. SAP

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Vanilla or SAP CRM: Web Channel?

The real total cost of ownership (TCO) of Online Community software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vanilla and SAP CRM: Web Channel.

Vanilla price starts at $99 per month , On a scale between 1 to 10 Vanilla is rated 10, which is much higher than the average cost of Online Community software. SAP CRM: Web Channel accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vanilla is rated 10, which is much higher than the average cost of Online Community software.

Bottom line: Vanilla is more expensive than SAP CRM: Web Channel.

Which software includes more/better features?

We've compared Vanilla Vs. SAP CRM: Web Channel based on some of the most important and required Online Community features.

Vanilla: Data Import/Export, Basic Reports, Online Customer Support.

SAP CRM: Web Channel: Customer Service, Collaboration Center .

Target customer size

Vanilla is suitable for organizations that are looking for a way to improve customer service, strengthen their brand loyalty and increase advocacy. and SAP CRM: Web Channel's target customer size include: Start up, Small business, Medium business, Large business.