Compare Vanilla and Viber - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vanilla or Viber?

Vanilla is more expensive to implement (TCO) than Viber, and Vanilla is rated higher (83/100) than Viber (82/100). Both tools offer the same amount of features.

Looking for the right Online Community solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Audiense Vs. Viber

Audiense: Audiense helps over 4,000 of the world’s largest brands and agencies to grow their customer and audience bases by finding, identifying and connecting with individuals and audience segments they don't know about. Audiense clients include Universal Music, Havas Helia and Comic Relief. The Audiense platform powers three vital functions, with which bus...

Viber : Viber lets everyone in the world connect. Freely! Millions of Viber users call, text, and send photos to each other, worldwide- for free! Viber calls are in HD quality and often offer better sound quality than regular carrier networks. We are free and do not accept advertising. We are committed to constant innovation and to keep bringing you new fe...

Who is more expensive? Vanilla or Viber?

The real total cost of ownership (TCO) of Online Community software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vanilla and Viber.

Vanilla price starts at $99 per month , On a scale between 1 to 10 Vanilla is rated 10, which is much higher than the average cost of Online Community software. Viber accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vanilla is rated 10, which is much higher than the average cost of Online Community software.

Bottom line: Vanilla is more expensive than Viber.

Which software includes more/better features?

We've compared Vanilla Vs. Viber based on some of the most important and required Online Community features.

Vanilla: Data Import/Export, Basic Reports, Online Customer Support.

Viber: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Vanilla is suitable for organizations that are looking for a way to improve customer service, strengthen their brand loyalty and increase advocacy. Customers of the software include individual as well as commercial users, although most of the times it is used by individual users on their smartphones and tablets where it is available in the form of app.