Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - VanillaSoft or 8x8 Contact Center?
VanillaSoft is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than VanillaSoft (80/100). 8x8 Contact Center offers users more features (14) than VanillaSoft (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Sales Forecasting solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
VanillaSoft Vs. 8x8, INC
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? VanillaSoft or 8x8 Contact Center?
The real total cost of ownership (TCO) of Sales Forecasting software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VanillaSoft and 8x8 Contact Center.
VanillaSoft price starts at $80 per month , On a scale between 1 to 10 VanillaSoft is rated 4, which is lower than the average cost of Sales Forecasting software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Sales Forecasting software cost.
Bottom line: VanillaSoft is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared VanillaSoft Vs. 8x8 Contact Center based on some of the most important and required Sales Forecasting features.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.