Compare Vbvoice and Metaphor IVR+ - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vbvoice or Metaphor IVR+?

Vbvoice is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than Vbvoice (62/100). Metaphor IVR+ offers users more features (5) than Vbvoice (3). There is a clear winner in this case and it is Metaphor IVR+!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pronexus Vs. USAN INC

Pronexus: Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product, Pronexus VBVoice™ Interactive Voice Response (IVR) software enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? Vbvoice or Metaphor IVR+?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vbvoice and Metaphor IVR+.

Vbvoice accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software.

Bottom line: Vbvoice is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Vbvoice Vs. Metaphor IVR+ based on some of the most important and required IVR features.

Vbvoice: Data Import/Export, Basic Reports, Online Customer Support.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Metaphor IVR+'s target customer size include: Medium and large size businesses.