Compare Vbvoice and Nuance IVR - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vbvoice or Nuance IVR?

Vbvoice is more expensive to implement (TCO) than Nuance IVR, and Nuance IVR is rated higher (92/100) than Vbvoice (62/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pronexus Vs. Nuance

Pronexus: Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product, Pronexus VBVoice™ Interactive Voice Response (IVR) software enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes.

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? Vbvoice or Nuance IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vbvoice and Nuance IVR.

Vbvoice accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software.

Bottom line: Vbvoice cost is around the same cost of Nuance IVR.

Which software includes more/better features?

We've compared Vbvoice Vs. Nuance IVR based on some of the most important and required IVR features.

Vbvoice: Data Import/Export, Basic Reports, Online Customer Support.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software has mainly been designed for small and medium businesses with no restriction of industrial background.