Compare Vbvoice and VoiceGuide IVR - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vbvoice or VoiceGuide IVR?

Vbvoice is more expensive to implement (TCO) than VoiceGuide IVR, and VoiceGuide IVR is rated higher (76/100) than Vbvoice (62/100). VoiceGuide IVR offers users more features (5) than Vbvoice (3). There is a clear winner in this case and it is VoiceGuide IVR!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pronexus Vs. Katalina Technologies Pty Ltd.

Pronexus: Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product, Pronexus VBVoice™ Interactive Voice Response (IVR) software enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes.

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? Vbvoice or VoiceGuide IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vbvoice and VoiceGuide IVR.

Vbvoice accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average IVR software cost.

Bottom line: Vbvoice is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared Vbvoice Vs. VoiceGuide IVR based on some of the most important and required IVR features.

Vbvoice: Data Import/Export, Basic Reports, Online Customer Support.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.