Compare Vbvoice and Voxco IVR - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - Vbvoice or Voxco IVR?

Vbvoice is more expensive to implement (TCO) than Voxco IVR, and Voxco IVR is rated higher (76/100) than Vbvoice (62/100). Voxco IVR offers users more features (5) than Vbvoice (3). There is a clear winner in this case and it is Voxco IVR!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pronexus Vs. Voxco

Pronexus: Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product, Pronexus VBVoice™ Interactive Voice Response (IVR) software enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes.

Voxco: You conduct surveys. We help you do exactly that. We provide the survey tools to make sure your surveys are delivered efficiently and data is collected accurately, and projects go off without a hitch. You wonder if we can handle your particular organization. Voxco counts hundreds of clients worldwide, from small market research agencies to large...

Who is more expensive? Vbvoice or Voxco IVR?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vbvoice and Voxco IVR.

Vbvoice accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software. Voxco IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vbvoice is rated 6, which is similar to the average cost of IVR software.

Bottom line: Vbvoice cost is around the same cost of Voxco IVR.

Which software includes more/better features?

We've compared Vbvoice Vs. Voxco IVR based on some of the most important and required IVR features.

Vbvoice: Data Import/Export, Basic Reports, Online Customer Support.

Voxco IVR: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The main Voxco IVR customers are entrepreneurs and experts engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.

Vbvoice

ITQlick rating
(4/5)

Vbvoice is an interactive voice response solution for businesses of all sizes. It offers such services as caller ID support, automated call center, customized call routing, and others. The software was designed...

Categories: CRM.

Voxco IVR

ITQlick rating
(4/5)

Voxco IVR is a cloud based, interactive voice response/IVR software providing users with messaging and survey tools that are fast and cost-effective.

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

Vbvoice: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Voxco IVR: 5 Features

Blended Call Center
Call Recording
Inbound Call Center
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Vbvoice
ITQlick rating
4/5
Score
62/100
Pricing
6.6/10
License pricing
Pricing not available
Functionality
4
Compare
Voxco IV...
ITQlick rating
4/5
Score
76/100
Pricing
6/10
License pricing
Pricing not available
Functionality
13
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.