Compare Verizon Communications and Nuance IVR - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Verizon Communications or Nuance IVR?

Nuance IVR is more expensive to implement (TCO) than Verizon Communications, and Nuance IVR is rated higher (92/100) than Verizon Communications (75/100). Both tools offer the same amount of features.

Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Gartner, Inc. Vs. Nuance

Gartner, Inc.: Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and profe...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? Verizon Communications or Nuance IVR?

The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Verizon Communications and Nuance IVR.

Verizon Communications accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Verizon Communications Outsourcing is rated 4, which is lower than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Verizon Communications Outsourcing is rated 4, which is lower than the average cost of Communications software.

Bottom line: Nuance IVR is more expensive than Verizon Communications.

Which software includes more/better features?

We've compared Verizon Communications Vs. Nuance IVR based on some of the most important and required Communications features.

Verizon Communications: Data Import/Export, Basic Reports, Online Customer Support.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Verizon Communications's typical customers include: Start up, Small business, Medium business, Large business, The software has mainly been designed for small and medium businesses with no restriction of industrial background.