Compare VICIdial Contact Center and PhoneBurner - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - VICIdial Contact Center or PhoneBurner?

PhoneBurner is more expensive to implement (TCO) than VICIdial Contact Center, and PhoneBurner is rated higher (80/100) than VICIdial Contact Center (62/100). Both tools offer the same amount of features.

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vs. PhoneBurner

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PhoneBurner: Based in Ladera Ranch CA, our team of software engineers, programmers, and sales pros were united in a single mission – help people using the phone as a relationship-building and selling tool, to do it better. PhoneBurner is a technology company in practice. It’s a people business at heart. That means our dialer doesn’t call numbers at will, frust...

Who is more expensive? VICIdial Contact Center or PhoneBurner?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VICIdial Contact Center and PhoneBurner.

VICIdial Contact Center price Has a free version , On a scale between 1 to 10 VICIdial Contact Center is rated 2, which is much lower than the average cost of Auto Dialer / Predictive Dialer software. PhoneBurner price starts at $127 per user/month , When comparing PhoneBurner to its competitors, the software is rated 8 - higher than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: PhoneBurner is more expensive than VICIdial Contact Center.

Which software includes more/better features?

We've compared VICIdial Contact Center Vs. PhoneBurner based on some of the most important and required Auto Dialer / Predictive Dialer features.

VICIdial Contact Center: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

PhoneBurner: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

VICIdial Contact Center's typical customers include: Small, medium and large size businesses, and PhoneBurner's target customer size include: Small, medium and large size businesses.