Compare VICIdial Contact Center and PIMS Dialer - Feb 2023

Shlomi LaviShlomi Lavi / Feb 01, 2023

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Bottom Line: Which is Better - VICIdial Contact Center or PIMS Dialer?

PIMS Dialer is more expensive to implement (TCO) than VICIdial Contact Center, and PIMS Dialer is rated higher (79/100) than VICIdial Contact Center (62/100). Both tools offer the same amount of features.

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vs. Pimsware LLC

:

Pimsware LLC: PIMS is a provider of web based collection software and portfolio analysis systems. Our flexible solution allows our customers to take advantage of current internet technologies. All systems applications run under the Microsoft server environment, using Microsoft SQL Server for back-end data storage. All front-end user access is delivered using the...

Who is more expensive? VICIdial Contact Center or PIMS Dialer?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VICIdial Contact Center and PIMS Dialer.

VICIdial Contact Center price Has a free version , On a scale between 1 to 10 VICIdial Contact Center is rated 2, which is much lower than the average cost of Auto Dialer / Predictive Dialer software. PIMS Dialer price starts at $150 per user/month , When comparing PIMS Dialer to its competitors, the software is rated 2 - much lower than the average Auto Dialer / Predictive Dialer software cost.

Bottom line: VICIdial Contact Center cost is around the same cost of PIMS Dialer.

Which software includes more/better features?

We've compared VICIdial Contact Center Vs. PIMS Dialer based on some of the most important and required Auto Dialer / Predictive Dialer features.

VICIdial Contact Center: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

PIMS Dialer: Data Analysis Tools, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.

Target customer size

VICIdial Contact Center's typical customers include: Small, medium and large size businesses, The software is a useful product for businesses of all sizes and a wide range of types.

VICIdial Contact Center

ITQlick rating
(5/5)

Has a free version

VICIdial is a cloud-based contact center aimed to interact with the Asterisk Open-Source PBX Phone system. VICIdial core features include Outbound, Inbound, and Blended call handling and Inbound Email handling,...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

PIMS Dialer

ITQlick rating
(4.5/5)

starts at $150 per user/month

PIMS Dialer is a web based predictive dialing solution for businesses of all sizes. Its capabilities include call monitoring, call scheduling, FCC compliance, and others. The software was designed and launched ...

Categories: Data Analysis Tools, Auto Dialer / Predictive Dialer, Business Phone Systems, Call Monitoring, Call Recording.

Compare specifications

Compare features

VICIdial Contact Center: 5 Features

Chat
Data Analysis Tools
Inbound Call Center
Outbound Call Center
Call Center

PIMS Dialer: 5 Features

Data Analysis Tools
Blended Call Center
Inbound Call Center
Outbound Call Center
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
VICIdial...
ITQlick rating
5/5
Score
62/100
Pricing
2/10
License pricing
Has a free version
Functionality
15
Compare
PIMS Dia...
ITQlick rating
4.5/5
Score
79/100
Pricing
2/10
License pricing
$150 per user/month
Functionality
18
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.