Shlomi Lavi /
Jun 03, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Virtual Call Center or RealPresence?
RealPresence is more expensive to implement (TCO) than Virtual Call Center, and RealPresence is rated higher (88/100) than Virtual Call Center (51/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Virtual Call Center Vs. Polycom
Virtual Call Center: Virtual Call Center was founded, initially under the name of NDG (later eWorldCom) in 1999. Focus shifted to VoIP research & development,
developing IP-based phone and fax applications in 2003. We provide not just an ICT solution but a complete and high-quality business solution for companies who communicate with their customers via phone and/or ...
Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...
Who is more expensive? Virtual Call Center or RealPresence?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Virtual Call Center and RealPresence.
Virtual Call Center price starts at $25 per user/month , On a scale between 1 to 10 Virtual Call Center is rated 4, which is lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Virtual Call Center cost is around the same cost of RealPresence.
Which software includes more/better features?
We've compared Virtual Call Center Vs. RealPresence based on some of the most important and required Call Center features.
Virtual Call Center: We are still working to collect the list of features for Virtual Call Center.
RealPresence: We are still working to collect the list of features for RealPresence.
Target customer size
Virtual Call Center's typical customers include: SMBs, and RealPresence's target customer size include: Small, medium and large size businesses.