Compare Virtual Observer vs CenterWare Inbound

Virtual Observer Vs. CenterWare Inbound: Which is better?

Shlomi Lavi / Oct 07, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent development, Communtity WFM and much more.

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team of experts in information and telecommunication technologies, who hold several certifications from Microsoft, Intel, Envox, ScanSoft and IMT. We focus on getting our applications to make it possible for contact centers to improve their communication processes, achieve higher productivity and profitability to be more competitive in their markets.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Virtual Observer TCO and CenterWare Inbound total cost to help with the total cost of ownership calculation.

Virtual Observer price Starting from $20,000 per license , on a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.

Bottom line: Virtual Observer cost is around the same cost of CenterWare Inbound.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Virtual Observer Vs. CenterWare Inbound based on some of the most important and required Call Center features.
Virtual Observer: We are still working to collect the list of features of Virtual Observer. .
CenterWare Inbound list of features include the following: We are still working to collect the list of features of CenterWare Inbound.

Target customer size

Virtual Observer's typical customers include: Small business, Medium business, and CenterWare Inbound's target customer size include: Medium business, Large business.