Shlomi Lavi / Aug 10, 2020
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Bottom Line: Which is Better - Virtual Observer or CenterWare Inbound?
Virtual Observer is more expensive to implement (TCO) than CenterWare Inbound, CenterWare Inbound is rated higher (91/100) than Virtual Observer (87/100).
Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Coordinated Systems compares with Nuxiba Technologies?
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who's more expensive? Virtual Observer or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Virtual Observer and CenterWare Inbound.
Virtual Observer price starts at $20,000 per license , on a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Virtual Observer cost is around the same cost of CenterWare Inbound.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Virtual Observer Vs. CenterWare Inbound based on some of the most important and required Call Center features. Virtual Observer: We are still working to collect the list of features for Virtual Observer. CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
Virtual Observer's typical customers include: SMBs, and CenterWare Inbound's target customer size include: Medium and large size businesses.