Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or Dixa?
Five9 is more expensive to implement (TCO) than Dixa, and Five9 is rated higher (87/100) than Dixa (83/100). Dixa offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. Dixa
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.
Who is more expensive? Five9 or Dixa?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Dixa.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Dixa price starts at $99 per feature/month , When comparing Dixa to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than Dixa.
Which software includes more/better features?
We've compared Five9 Vs. Dixa based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.
Target customer size
Five9's typical customers include: SMBs, and Dixa's target customer size include: Small, medium and large size businesses.