Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or inContact Hosted Call Center?
Five9 is more expensive to implement (TCO) than inContact Hosted Call Center, and Five9 is rated higher (87/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. inContact
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? Five9 or inContact Hosted Call Center Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and inContact Hosted Call Center Software.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than inContact Hosted Call Center Software.
Which software includes more/better features?
We've compared Five9 Vs. inContact Hosted Call Center based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.
Target customer size
Five9's typical customers include: SMBs, inContact offers scalable solutions to companies of any size.