Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or iNexus?
Five9 is more expensive to implement (TCO) than iNexus, and Five9 is rated higher (87/100) than iNexus (79/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. NexInteractive
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
NexInteractive: NexInteractive was founded by two technology visionaries, who have developed telephony platforms for several of the top 10 dialer CRM call center technology companies in the World. They are the original authors of “Prospector” a dialer telephony engine that’s in over 800 call centers worldwide. Inventors of the VOIP “PARAGON” Softphone, and Creator...
Who is more expensive? Five9 or iNexus?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and iNexus.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. iNexus price starts at $49 per month , When comparing iNexus to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than iNexus.
Which software includes more/better features?
We've compared Five9 Vs. iNexus based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
iNexus: We are still working to collect the list of features for iNexus.
Target customer size
Five9's typical customers include: SMBs, The software is a useful solution for businesses of all sizes and a wide range of types.