Shlomi Lavi / Dec 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
LiveVox Predictive Dialer is more expensive to implement (TCO) than Five9, and LiveVox Predictive Dialer is rated with the same score (87/100) as Five9 (87/100). LiveVox Predictive Dialer offers users more features (3) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and LiveVox Predictive Dialer.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer is more expensive than Five9.
We've compared Five9 Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Five9's typical customers include: SMBs, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.
starts at $20,000 per license
Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...
Compare Pricingstarts at $2,500 per month
LiveVox Predictive Dialer is a cloud-based call center that is suitable for businesses of any size from small businesses, medium-sized businesses, and large enterprises. With LiveVox Predictive Dialer, users ca...
PriceDemo| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Five9 review |
| Company: | Coordinated Systems |
| Pricing: | starts at $20,000 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Five9 review, Five9 pricing, Five9 alternatives |
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | Call Center -> LiveVox Predictive Dialer review |
| Company: | LiveVox |
| Pricing: | starts at $2,500 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | LiveVox Predictive Dialer review, LiveVox Predictive Dialer pricing, LiveVox Predictive Dialer alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.