Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or LiveVox Predictive Dialer?
LiveVox Predictive Dialer is more expensive to implement (TCO) than Five9, and LiveVox Predictive Dialer is rated with the same score (87/100) as Five9 (87/100). LiveVox Predictive Dialer offers users more features (3) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. LiveVox
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...
Who is more expensive? Five9 or LiveVox Predictive Dialer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and LiveVox Predictive Dialer.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: LiveVox Predictive Dialer is more expensive than Five9.
Which software includes more/better features?
We've compared Five9 Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Five9's typical customers include: SMBs, and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.