Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Five9 or nextiva app?
Five9 is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Five9 (87/100). nextiva app offers users more features (16) than Five9 (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. Nextiva
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Five9 or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Nextiva Hosted Call Center.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Five9 Vs. nextiva app based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Five9's typical customers include: SMBs, Nextiva is ideal for little firms and also large call facilities.