Compare Virtual Observer vs nextiva app

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Virtual
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$20,000 Per license
Hosting
Cloud
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

Virtual Observer Vs. nextiva app: Which is better?

Shlomi Lavi / Nov 20, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent development, Communtity WFM and much more.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Virtual Observer TCO and Nextiva Hosted Call Center total cost to help with the total cost of ownership calculation.

Virtual Observer price Starting from $20,000 Per license , on a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price Starting from $20 Per month/user , when comparing Nextiva Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Virtual Observer is more expensive than Nextiva Hosted Call Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Virtual Observer Vs. nextiva app based on some of the most important and required Call Center features.
Virtual Observer: We are still working to collect the list of features of Virtual Observer. .
Nextiva Hosted Call Center list of features include the following: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, .

Target customer size

Virtual Observer's typical customers include: Small business, Medium business, Nextiva is ideal for small companies and large call centers.

Virtual Observer

ITQlick rating
(3.1/5)

Starting from $20,000 Per license

Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...

Categories: Analytics, Call Recording, IVR, Call Center, Workforce Management.

nextiva app

ITQlick rating
(4.5/5)

Starting from $20 Per month/user

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, CRM, Self-Service Portal, Marketing Automation.

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Compare specifications

Compare features

Virtual Observer: 0 Features

We are working to collect the list of features

Nextiva Hosted Call Center: 8 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base