Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or OXON?
Five9 is more expensive to implement (TCO) than OXON, and Five9 is rated higher (87/100) than OXON (85/100). OXON offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. OXON
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.
Who is more expensive? Five9 or OXON?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and OXON.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. OXON price starts at $39 per feature/month , When comparing OXON to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than OXON.
Which software includes more/better features?
We've compared Five9 Vs. OXON based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.
Target customer size
Five9's typical customers include: SMBs, Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.