Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or RingCentral Phone?
Five9 is more expensive to implement (TCO) than RingCentral Phone, and RingCentral Phone is rated higher (93/100) than Five9 (87/100). RingCentral Phone offers users more features (15) than Five9 (0). There is a clear winner in this case and it is RingCentral Phone!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. RingCentral
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Who is more expensive? Five9 or RingCentral Phone?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and RingCentral Phone.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. RingCentral Phone price starts at $19.99 per user/month , When comparing RingCentral Phone to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of RingCentral Phone.
Which software includes more/better features?
We've compared Five9 Vs. RingCentral Phone based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).
Target customer size
Five9's typical customers include: SMBs, RingCentral Professional is specifically designed to help individuals who are always on-the-go.