Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or SafeSoft Contact Center?
SafeSoft Contact Center is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than SafeSoft Contact Center (60/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. SafeSoft Solutions
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...
Who is more expensive? Five9 or SafeSoft Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and SafeSoft Cloud Contact Center.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. SafeSoft Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: SafeSoft Cloud Contact Center is more expensive than Five9.
Which software includes more/better features?
We've compared Five9 Vs. SafeSoft Contact Center based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
SafeSoft Cloud Contact Center: We are still working to collect the list of features for SafeSoft Cloud Contact Center.
Target customer size
Five9's typical customers include: SMBs, SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management.