Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or VanillaSoft?
VanillaSoft is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. VanillaSoft
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Five9 or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and VanillaSoft.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of VanillaSoft.
Which software includes more/better features?
We've compared Five9 Vs. VanillaSoft based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Five9's typical customers include: SMBs, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit.