Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Five9 or X5 Cloud Contact Center?
Five9 is more expensive to implement (TCO) than X5 Cloud Contact Center, and Five9 is rated higher (87/100) than X5 Cloud Contact Center (84/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems Vs. YTel
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...
Who is more expensive? Five9 or X5 Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and X5 Cloud Contact Center.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. X5 Cloud Contact Center price starts at $25 per user/month , When comparing X5 Cloud Contact Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of X5 Cloud Contact Center.
Which software includes more/better features?
We've compared Five9 Vs. X5 Cloud Contact Center based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
X5 Cloud Contact Center: We are still working to collect the list of features for X5 Cloud Contact Center.
Target customer size
Five9's typical customers include: SMBs, and X5 Cloud Contact Center's target customer size include: SMBs.