Compare Virtual PBX and Nuance IVR - May 2022

Shlomi LaviShlomi Lavi / May 19, 2022

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Bottom Line: Which is Better - Virtual PBX or Nuance IVR?

Nuance IVR is more expensive to implement (TCO) than Virtual PBX, and Nuance IVR is rated higher (92/100) than Virtual PBX (62/100). Both tools offer the same amount of features.

Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Callture Vs. Nuance

Callture : In 1995, Anton Mendoza and Siva Sanmuga were attending University of Waterloo Civil Engineering co-op program. They met during one of the work terms as they shared the same employer. While travelling in Anton’s car for almost one hour each way, they started to talk about starting a business together. The intention was to find developers overseas...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? Virtual PBX or Nuance IVR?

The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Virtual PBX and Nuance IVR.

Virtual PBX price starts at $19 per user/month , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual PBX is rated 2, which is much lower than the average cost of Communications software.

Bottom line: Nuance IVR is more expensive than Virtual PBX.

Which software includes more/better features?

We've compared Virtual PBX Vs. Nuance IVR based on some of the most important and required Communications features.

Virtual PBX: Data Import/Export, Basic Reports, Online Customer Support.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Virtual PBX's typical customers include: Start up, Small business, Medium business, Large business, The software has mainly been designed for small and medium businesses with no restriction of industrial background.

Virtual PBX

ITQlick rating
(4.5/5)

starts at $19 per user/month

Virtual PBX is a leading cloud-based Communications software, it is designed to support small, medium and large size business. Virtual PBX received a rating of 4.5 from ITQlick team. The software cost is consid...

Categories: Communications.

Nuance IVR

ITQlick rating
(3.1/5)

Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.

Categories: IVR.

Compare specifications

Compare features

Virtual PBX: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Nuance IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Virtual ...
ITQlick rating
4.5/5
Score
62/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
4
Compare
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
WhatsApp
ITQlick rating
3.9/5
Score
91/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
Cellcryp...
ITQlick rating
3.7/5
Score
90/100
Pricing
3.2/10
License pricing
$1,600 per year
Functionality
5
LifeSize...
ITQlick rating
3.6/5
Score
86/100
Pricing
3.4/10
License pricing
$14.95 per host/month
Functionality
5

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.