Shlomi Lavi /
May 17, 2022
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Bottom Line: Which is Better - Vivantio Pro or OTRS?
OTRS is more expensive to implement (TCO) than Vivantio Pro, and OTRS is rated higher (84/100) than Vivantio Pro (75/100). OTRS offers users more features (3) than Vivantio Pro (0). There is a clear winner in this case and it is OTRS!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vivantio Vs. otrs.org
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Who is more expensive? Vivantio Pro or OTRS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vivantio Pro and OTRS.
Vivantio Pro price starts at $42 per user/month , On a scale between 1 to 10 Vivantio Pro is rated 4, which is lower than the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Vivantio Pro cost is around the same cost of OTRS.
Which software includes more/better features?
We've compared Vivantio Pro Vs. OTRS based on some of the most important and required Help Desk features.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Vivantio Pro's typical customers include: Small, medium and large size businesses, and OTRS's target customer size include: Small businesses and start ups.