Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - Vivantio Pro or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Vivantio Pro, and SolarWinds Service Desk is rated higher (94/100) than Vivantio Pro (75/100). SolarWinds Service Desk offers users more features (18) than Vivantio Pro (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vivantio Vs. Samanage
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Vivantio Pro or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vivantio Pro and SolarWinds.
Vivantio Pro price starts at $42 per user/month , On a scale between 1 to 10 Vivantio Pro is rated 4, which is lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Vivantio Pro cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared Vivantio Pro Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Vivantio Pro's typical customers include: Small, medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.