Compare Vivantio Pro and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vivantio Pro or Zoho Desk?

Zoho Desk is more expensive to implement (TCO) than Vivantio Pro, and Zoho Desk is rated higher (92/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vivantio Vs. Zoho Corporation

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Vivantio Pro or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vivantio Pro and Zoho Desk.

Vivantio Pro price starts at $42 per user/month , On a scale between 1 to 10 Vivantio Pro is rated 4, which is lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Vivantio Pro cost is around the same cost of Zoho Desk.

Which software includes more/better features?

We've compared Vivantio Pro Vs. Zoho Desk based on some of the most important and required Help Desk features.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Vivantio Pro's typical customers include: Small, medium and large size businesses, and Zoho Desk's target customer size include: Small, medium and large size businesses.