starts at $3.39 per device/month
VNC Connect software is cloud based and on premise screen sharing solution that enables companies to solve problems, work remotely and help people.
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SmartSupport is more expensive to implement (TCO) than VNC Connect, and VNC Connect is rated higher (83/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than VNC Connect (1).
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
RealVNC: RealVNC is the only organization offering commercial licenses to embed remote control and access capability into third-party products and services. Our OEM customers range from Intel to IBM, with applications for both software and hardware products.
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VNC Connect and SmartSupport.
VNC Connect price starts at $3.39 per device/month , On a scale between 1 to 10 VNC Connect is rated 4, which is lower than the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.
Bottom line: SmartSupport is more expensive than VNC Connect.
We've compared VNC Connect Vs. SmartSupport based on some of the most important and required Remote Support features.
VNC Connect: Remote Support.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
VNC Connect's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.
starts at $3.39 per device/month
VNC Connect software is cloud based and on premise screen sharing solution that enables companies to solve problems, work remotely and help people.
Compare Pricingstarts at $199 per user/month
SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...
PriceDemoITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Remote Support -> VNC Connect review |
Company: | RealVNC |
Pricing: | starts at $3.39 per device/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | VNC Connect review, VNC Connect pricing, VNC Connect alternatives |
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.