Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Vocalcom or nextiva app?
Vocalcom is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Vocalcom (76/100). nextiva app offers users more features (16) than Vocalcom (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vocalcom Vs. Nextiva
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Vocalcom or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and Nextiva Hosted Call Center.
Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Vocalcom is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Vocalcom Vs. nextiva app based on some of the most important and required Call Center features.
Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. Nextiva is ideal for little firms and also large call facilities.