Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Vocalcom or VanillaSoft?
Vocalcom is more expensive to implement (TCO) than VanillaSoft, and VanillaSoft is rated higher (80/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than VanillaSoft (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vocalcom Vs. VanillaSoft
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Vocalcom or VanillaSoft?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and VanillaSoft.
Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Vocalcom is more expensive than VanillaSoft.
Which software includes more/better features?
We've compared Vocalcom Vs. VanillaSoft based on some of the most important and required Call Center features.
Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit.