Compare Voice Complete and Five9 Cloud Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Voice Complete or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Voice Complete, and Five9 Cloud Contact Center is rated higher (89/100) than Voice Complete (83/100). Five9 Cloud Contact Center offers users more features (5) than Voice Complete (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Level 3 Communications Vs. Five9

Level 3 Communications: Level 3 Communications, Inc. is a premiere provider of global communication services, creating solutions that strengthen the growth, efficiency and security of businesses around the world. Our business started as part of a subsidiary of a construction company that created one of the first competitive local exchange carriers, MFS Communications. By...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Voice Complete or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Voice Complete and Five9 Cloud Contact Center.

Voice Complete accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Voice Complete is rated 2, which is much lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Voice Complete.

Which software includes more/better features?

We've compared Voice Complete Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

Voice Complete: We are still working to collect the list of features for Voice Complete.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.