Compare Voice Complete and SolarWinds Service Desk - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - Voice Complete or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Voice Complete, and SolarWinds Service Desk is rated higher (94/100) than Voice Complete (83/100). SolarWinds Service Desk offers users more features (18) than Voice Complete (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Level 3 Communications Vs. Samanage

Level 3 Communications: Level 3 Communications, Inc. is a premiere provider of global communication services, creating solutions that strengthen the growth, efficiency and security of businesses around the world. Our business started as part of a subsidiary of a construction company that created one of the first competitive local exchange carriers, MFS Communications. By...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Voice Complete or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Voice Complete and SolarWinds.

Voice Complete accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Voice Complete is rated 2, which is much lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: SolarWinds is more expensive than Voice Complete.

Which software includes more/better features?

We've compared Voice Complete Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Voice Complete: We are still working to collect the list of features for Voice Complete.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.



Voice Complete

ITQlick rating
(2.8/5)

Voice Complete is a business VoIP solution for businesses of all sizes. It offers such capabilities as SIP trunking, caller ID with name, and others. The software was developed and released by Level 3 C...

Categories: Business Phone Systems, Cloud PBX, SIP Trunking, VoIP.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

Compare features

Voice Complete: 0 Features

We are working to collect the list of features

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Voice Co...
ITQlick rating
2.8/5
Score
83/100
Pricing
2.4/10
License pricing
Pricing not available
Functionality
5
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.