NICE CXone - Top Competitors (Jun 2022)

inContact Cloud Contact Center Review
ITQlick Score: 88/100
ITQlick Rating:
Pricing: 3.4/10 - low cost
Category: Call Center -> NICE CXone review -> NICE CXone competitors
Ranking:Ranked 8 out of 240 Call Center systems
Company: inContact
Pricing: starts at $90 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: NICE CXone review, NICE CXone pricing guide
Shlomi LaviShlomi Lavi / updated: Jun 02, 2022

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NICE CXone vs. Alternatives in 2023

NICE CXone competes with other Call Center systems like Talkdesk, CloudTalk, and Five9 Cloud Contact Center. We will compare these Call Center systems in some specific aspects below.
  • Functionality: NICE CXone offers some vital features like Smart Omnichannel Routing, Call Centre Management, Call Logging, etc. Compared to its competitors, NICE CXone and its mentioned competitors share capabilities such as AI/Machine Learning, Archiving & Retention, Automatic Call Distribution, Automatic Outbound Dialer, CRM, Call Center Management, Call Monitoring, Call Scheduling, etc. Talkdesk, CloudTalk, and Five9 Cloud Contact Center offer functionality such as Call Queues, Call Screening, Customizable Reports, and Data Import/Export that NICE CXone does not. Call Scripting, Call Tagging, and Call Tracking is available with NICE CXone and its mentioned alternatives. Call Scheduling is accessible in NICE CXone and Five9 Cloud Contact Center but not in Talkdesk or CloudTalk. NICE CXone and its mentioned alternatives except CloudTalk has Automatic Outbound Dialer and Automated Routing. Talkdesk and CloudTalk offer Answering Machine Detection, while NICE CXone and Five9 Cloud Contact Center do not. NICE CXone, Talkdesk, and CloudTalk all have Activity Tracking, while Five9 Cloud Contact Center does not.
  • Customers/Industries: NICE CXone targets small, medium, enterprise, and government organizations. Compared to its alternatives, NICE CXone, alongside its close competitors, targets the Healthcare, Financial Services, and Retail industries. NICE CXone and Talkdesk target the Government and Education industries. NICE CXone also targets Business Process Outsourcers (BPO), Telecommunications, and Nonprofit industries. Talkdesk targets customer-centric companies with at least 5 agents in industries Communications, Media & Internet, Sciences, Transportation & Hospitality, etc.

    Five9 Cloud Contact Center targets organizations of every size transition from premise-based software to the cloud with industries in Telemarketing, Customer Services, and Outsourcing. CloudTalk CloudTalk is ideal for mid-sized companies looking to grow. Cost: The license cost information for NICE CXone is unavailable. Compared to its alternatives, Talkdesk starts at $75 per user per month, while Five9 Cloud Contact Center starts at $149 per month. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly.
  • Cloud-based/On-premise: NICE CXone and its mentioned alternatives are cloud-based. NICE CXone, Five9, and Talkdesk have an On-Premise version for Windows and Linux, while CloudTalk is cloud-based.
  • Scalability: NICE CXone and its mentioned alternatives can accommodate call center organizations of all sizes.
  • Support: NICE CXone and the alternatives listed above provide Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat support channels. Talkdesk, CloudTalk, and Five9 Cloud Contact Center all have an Email/Help Desk, whereas NICE CXone does not. Talkdesk and CloudTalk give FAQs/Forums, which NICE CXone and Five9 Cloud Contact Center do not.

NICE CXone alternatives - for small & large Business

Here are the top 4 alternatives to NICE CXone that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
NICE CXo...
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
4
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.