ReadyMode - Top Competitors (Dec 2022)

Shlomi Lavi / updated: Dec 12, 2022

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ReadyMode vs. Alternatives in 2024

ReadyMode competes with other call center systems like NICE CXone, Genesys Cloud CX, and Talkdesk. We will compare these call center systems in some specific aspects below.

• Functionality: ReadyMode offers features like Inbound-Queue Strategy, Custom Dispositions & Queues, Speed Configuration, etc. Compared to its mentioned alternatives, ReadyMode and its mentioned alternatives all provide Performance Management, Queue Management, Voice Mail, Access Controls/Permissions, Automatic Call & Lead Distribution, and Call Center Management.
  
  Virtual Assistant is provided by NICE CXone and Talkdes but is unavailable in ReadyMode and Genesys Cloud CX. The mentioned alternatives provide VoIP and Voice Customization except for ReadyMode. Monitoring is provided by ReadyMode and its mentioned alternatives except for NICE CXone. Lead Management is provided by ReadyMode and Talkdesk but is unavailable in NICE CXone and Genesys Cloud CX.
  
  Features like Inbound Call Center, Outbound Call Center, Performance Management, Predictive Dialer, and Progressive Dialer are also provided by ReadyMode and its mentioned alternatives. Email Management and FCC & FTC Compliance are provided by ReadyMode and its mentioned alternatives except for Talkdesk.
• Customers/Industries: ReadyMode serves call centers of all sizes to help them manage leads, monitor your agents, and close more sales. ReadyMode has customers like KBP Insurance Group, ACan Property Solutions, Dos Lados, etc. Compared to its mentioned alternatives, NICE CXone is used by contact centers in small, medium, large, and government enterprises to provide great customer experiences across all digital and phone channels. NICE CXone has customers like FamilySearch, Mitchell, United way, Columbia, Hoveround, etc.
  
  Genesys Cloud CX serves companies of all sizes looking for a radically easy, all-in-one cloud contact center solution. Genesys Cloud CX has customers like Western Governors University, TechStyle Fashion Group, Westpac NZ, etc. Talkdesk targets customer-centric organizations with at least 5 agents that want to improve client experiences.
• Cost: ReadyMode starts at $125 per license, per month, and $150 monthly. Talkdesk starts at $75 per user per month. The license cost information for NICE CXone and Genesys Cloud CX is unavailable.
• Cloud-based/On-premise: ReadyMode and its mentioned alternatives are cloud-based. All the mentioned alternatives except ReadyMode have an On-Premise version for Windows and Linux.
• Scalability: ReadyMode and its mentioned alternatives can scale clients from small to large enterprises.
• Support: ReadyMode and its mentioned alternatives all provide a Knowledge Base, Phone Support, and Chat support channels. Email/Help Desk is provided by ReadyMode, and its mentioned alternatives except for NICE CXone. FAQs/Forum is provided by Talkdesk and Genesys Cloud CX but is unavailable in ReadyMode and NICE CXone. 24/7 (Live Rep) is provided by the mentioned alternatives except for ReadyMode.