Compare VoiceGuide IVR and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - VoiceGuide IVR or Five9?

Five9 is more expensive to implement (TCO) than VoiceGuide IVR, and Five9 is rated higher (88/100) than VoiceGuide IVR (76/100). Five9 offers users more features (15) than VoiceGuide IVR (5).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Katalina Technologies Pty Ltd. Vs. Five9

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? VoiceGuide IVR or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoiceGuide IVR and Five9 Virtual Call Center.

VoiceGuide IVR price starts at $99 per license , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Five9 Virtual Call Center is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared VoiceGuide IVR Vs. Five9 based on some of the most important and required IVR features.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.