Compare VoiceGuide IVR and NICE CXone - Jun 2022

Shlomi LaviShlomi Lavi / Jun 02, 2022

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Bottom Line: Which is Better - VoiceGuide IVR or NICE CXone?

VoiceGuide IVR is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than VoiceGuide IVR (76/100). VoiceGuide IVR offers users more features (5) than NICE CXone (0).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Katalina Technologies Pty Ltd. Vs. inContact

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? VoiceGuide IVR or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoiceGuide IVR and inContact Cloud Contact Center.

VoiceGuide IVR price starts at $99 per license , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: VoiceGuide IVR is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared VoiceGuide IVR Vs. NICE CXone based on some of the most important and required IVR features.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management. The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

VoiceGuide IVR

ITQlick rating
(5/5)

starts at $99 per license

The VoiceGuide IVR offers users with comprehensive solutions and robust functionality for inbound and outbound self-service programs and assisted services deployment..

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling.

NICE CXone

ITQlick rating
(3.2/5)

starts at $90 per user/month

The NICE CXone is designed to help users to increase their market share and their profitability.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

VoiceGuide IVR: 5 Features

Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center
Call Center

inContact Cloud Contact Center: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12
Compare
NICE CXo...
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
4
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13
Voxco IV...
ITQlick rating
4/5
Score
76/100
Pricing
6/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.