Compare VoiceGuide IVR and Infinity Call Tracking - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - VoiceGuide IVR or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than VoiceGuide IVR, and VoiceGuide IVR is rated higher (76/100) than Infinity Call Tracking (75/100). VoiceGuide IVR offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is VoiceGuide IVR!

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Katalina Technologies Pty Ltd. Vs. Infinity Tracking

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? VoiceGuide IVR or Infinity Call Tracking?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoiceGuide IVR and Infinity Call Tracking.

VoiceGuide IVR price starts at $99 per license , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average IVR software cost.

Bottom line: Infinity Call Tracking is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared VoiceGuide IVR Vs. Infinity Call Tracking based on some of the most important and required IVR features.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.