Compare VoiceGuide IVR and Intermedia Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - VoiceGuide IVR or Intermedia Contact Center?

VoiceGuide IVR is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than VoiceGuide IVR (76/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Katalina Technologies Pty Ltd. Vs. Telax Hosted Call Center

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? VoiceGuide IVR or Telax Hosted Call Center?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoiceGuide IVR and Telax Hosted Call Center.

VoiceGuide IVR price starts at $99 per license , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average IVR software cost.

Bottom line: VoiceGuide IVR is more expensive than Telax Hosted Call Center.

Which software includes more/better features?

We've compared VoiceGuide IVR Vs. Intermedia Contact Center based on some of the most important and required IVR features.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management. Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.